Having Trouble?


Questions

  1. I am in a crisis right now, where can I get help?
  2. My Video Coach is not working – how can I make it work? How do I turn off/on my video coach?
  3. Can I still work through the Modules without my Video coach?
  4. How can I change my Video coach?
  5. Where are my tracking tools?
  6. How can I view my progress or previously entered information?
  7. Where can I find all of my work from the Modules?
  8. I would like to change my personal information or account options, where can I do this?



 

I am in a crisis right now, where can I get help?

We have mapped out all of the local distress centers on the link below, please call one to get the immediate help you need.
http://www.mymentalhealthmap.com/MDAO/Help.aspx
 

My Video Coach is not working – how can I make it work?

How do I turn off/on my video coach?

Once you are inside the site a toolbar appears on the right hand side of the page, the bottom link on this toolbar displays the current setting for your video coach, you either need to click it in order to turn the coach on or off.
 

Can I still work through the Modules without my Video coach?

Yes, the mental health M.A.P. site has been designed so that a member is able to either work through the modules with or without their video coach base on preference.
 

How can I change my Video coach?

We currently have three video coach options; you are able to select the coach that best fits your preference by creating an account and visiting the account settings page (you must also be logged into your account). There you will find the three coach options, you need to select the option you would like and save your changes otherwise the coach will not change.
http://www.mymentalhealthmap.com/MDAO/Account.aspx
 

Where are my tracking tools?

The tracking tools can be found on your journal page (see the link below). In order to make full use of the tracking tools you must create an account and be logged in to that account so that your information can be saved. If you are not sure that you would like to create an account you can demo the entire site without creating your own account. The only problem with this is that once you leave the page or your session expires you will lose everything you have filled out.
http://www.mymentalhealthmap.com/MDAO/DashBoard.aspx
 

How can I view my progress or previously entered information?

There are two ways to do this; the first is by viewing each individual tool. There is a link or button at the bottom of each tool that allows you to select that date you would like to view. The second method is to view all of the tools on a certain day by changing the viewing date at the top of the page. You can also view the information from the tools as well as the modules through the report widget found at the bottom of the journal page.
 

Where can I find all of my work from the Modules?

As you are working through the modules you will be filling out work sheets, the information you fill out is generated into reports and is viewable in the reports widget on the Journal page. You are able to update the information as you progress on your road to recovery and are also able to view the previous information you entered along the way. This will also help you to see the progress you have been making.
http://www.mymentalhealthmap.com/MDAO/DashBoard.aspx
 

I would like to change my personal information or account options, where can I do this?

You are able to change any and all of your account information by viewing the account settings page. You can find the account settings page via the link below or on the right toolbar once you have signed into your account.
http://www.mymentalhealthmap.com/MDAO/Account.aspx
 
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Mood Disorders Association of Ontario
PRIVACY POLICY

At the Mood Disorders Association of Ontario (“MDAO”, “we”, “our” or “us”), we are committed to protecting the privacy and the confidentiality of personal information of the users and potential users of our website www.mymentalhealthmap.ca (collectively, the “Users”). In order to comply with applicable privacy legislation and to instil confidence in our Users that the personal information they entrust to us is safe, we have developed this Privacy Policy. We want our Users to know why we ask for their personal information, how we use it, what safeguards we employ and how to contact us with privacy-related questions.

In this Privacy Policy, “Personal Information” means information that specifically identifies a User as an individual and is provided to or collected by MDAO. The type of Personal Information that MDAO collects, uses and discloses may include a User’s name, user name, age, gender, city and province of residence and email address. Personal Information does not, however, include navigational information (which is anonymous and includes information such as your IP address, the type of browser you are using or the website you visited immediately prior to ours). In this Privacy Policy, “Module Information” means information a User enters when signed in to their personal Mental Health M.A.P. account and includes journal, tracker, story and report entries. At no time does MDAO have access to a User’s Module Information.

I.                     Identifying the purposes and Use of Personal Information

Before collecting any Personal Information, MDAO will identify why the Personal Information is required and how it will be used. This Personal Information is documented and kept on file at MDAO’s offices. MDAO will obtain the User’s consent before using or disclosing Personal Information for purposes other than the original reasons given.

The only Personal Information MDAO has access to, uses and discloses is a User’s name and email address. It is used for the following purposes:

·                      Collecting, recording and using Personal Information relevant to the performance of the services rendered to and for a User only upon explicit consent from the User;

·                      Communicating with a User via email notification only upon explicit consent from the User;

·                      Communicating Personal Information and Module Information to a third party during the course of a mandate for the performance of any of the purposes listed in this Privacy Policy with authorization by the User;

·                      Complying with all applicable laws; and

·                      Such other specific purposes which are communicated to a User by MDAO and its representatives before collection of the Personal Information.

We may use, share and disclose a User’s Personal Information to our affiliates, associates, agents, suppliers and such other third parties as MDAO, acting reasonably, may deem necessary for the fulfillment of the purposes noted above or where otherwise permitted by law. In the unlikely event that MDAO or substantially all of its assets are acquired by a third party, a User’s Personal Information may be one of the assets transferred to such third party.

II.                    Consent

Except in certain extraordinary circumstances, MDAO does not collect, use or disclose a User’s Personal Information without their knowledge and consent. Such extraordinary circumstances may include, without limitation, when legal, medical or security reasons make it impossible or impractical to obtain consent.

A User’s consent will be obtained at the time of collection of the Personal Information, or when a new use for the Personal Information is identified. A User may withdraw their consent at any time, subject to any legal or contractual restrictions and on the provision of reasonable notice to MDAO. If a User chooses to withdraw his or her consent, he or she is required to do so in writing to the Chief Compliance Officer (please see section VII of this Privacy Policy). Any implications to withdrawing consent will be explained to the User at the time written notice of such withdrawal is received by MDAO. Such implications may include, but are not limited to, a breakdown, interruption or cessation of MDAO’s relationship with the User.

By retaining the services of MDAO, Users have consented to the disclosure of their Personal Information to a third party in the circumstances, or for the purposes, set out in this Privacy Policy.

III.                  Limiting collection

MDAO limits the collection of a User’s Personal Information to that which is necessary for the purposes identified in this Privacy Policy, or for any additional purpose identified to the User before collection of the Personal Information.

IV.                  Limiting use, disclosure and retention

Personal Information is not used or disclosed for purposes other than those for which it was originally collected, except with the consent of the User, or as permitted by law. Personal Information is only retained as long as may be necessary for the fulfillment of these purposes, or to meet government requirements, whichever is longer, following which it is destroyed, erased, or rendered anonymous.

V.                   Accuracy

MDAO strives to ensure that a User’s Personal Information, which MDAO has access to, is as accurate, complete and up to date as necessary for the purposes for which it is used. Information is updated only when necessary to fulfill specified purposes. Users should provide MDAO with any updates to their name and email address in writing to the Chief Compliance Officer (see section VII of this Privacy Policy) on a timely basis. MDAO has no access to a User’s Module Information, and it is the responsibility of the User to ensure that Module Information is accurate, complete and up to date as necessary for the purposes for which it is used.

VI.                  Safeguards

MDAO has security safeguards in place designed to protect against loss, theft, unauthorized access, disclosure, copying, use or modification of Personal Information and Module Information under the care of MDAO. The nature of the safeguards depends on the sensitivity, format, location and storage of the Personal Information. These security measures may from time to time include locked cabinets, computer passwords, software firewalls to stop hackers, encryption software, restricting access to Personal Information and Module Information to only the User and to those third parties to whom the User has authorized.

E-mail and the internet are not a 100% secure medium, and Users should be aware of this when sending Personal Information and Module Information.

This website may contain links to other third party websites that are not governed by this privacy policy. Although we endeavour to link only to websites with high privacy standards, our Privacy Policy will no longer apply once you leave this website. We are not responsible for privacy policies employed by other third parties or any foreign affiliates, since they would be governed by privacy legislation applicable in their country of residence. We suggest, therefore, that you examine the privacy statements of those websites to learn how personal information may be collected, used and/or disclosed.

This is a Canadian website. This Privacy Policy governs Personal Information regardless of your location when you access this website. Personal Information and Module Information may be stored outside of the jurisdiction in which you reside and processed by us, one of our affiliates or a third-party service provider as set out in this Privacy Policy. Further, Canadian governmental authorities may be entitled to access your Personal Information and/or Module Information.

VII.                Accountability and Openness

MDAO is responsible for the Personal Information and Module Information under its control and has appointed a Chief Compliance Officer to ensure that we comply with all applicable privacy legislation and the terms of this Privacy Policy. Personal Information and Module Information provided to third party service providers with whom MDAO has a contractual agreement will have levels of protection comparable to the internal protection of Personal Information maintained at MDAO.

The Chief Compliance Officer addresses and investigates questions or concerns regarding a User’s Personal Information. The Chief Compliance Officer, Ann Marie MacDonald, may be reached by mail at l [Note to Draft: The Chief Compliance Officer’s mailing address and/or e-mail address to be inserted]. A copy of this Privacy Policy, and any future updates or amendments hereto, are available at the Sites and upon request from MDAO.

VIII.               Individual access

Upon written request of a User, MDAO will provide such User with access to his or her Personal Information, which MDAO has access to. MDAO only has access to a User’s name and email address. MDAO will correct or amend any inaccuracies in the User’s name or email address, and such amended information will be forwarded to any third parties who require access to the information. MDAO has the right to refuse a request for access to Personal Information:

• If the information is protected by legal privilege;

• If granting access would reveal confidential commercial or financial information;

• If doing so would reasonably be expected to threaten the life or security of another individual;

• If the information was collected for purposes related to the detection and prevention of fraud;

• If the information was generated in the course of a formal dispute resolution process;

• If the information would likely reveal Personal Information about another User;

• If the request is vexatious or frivolous; and/or

• To protect MDAO’s rights and property.

If the request of a User for such individual’s Personal Information is denied, the individual will be informed in writing of the reasons for the denial, as well as any recourse available to such individual.

Access to a User’s Personal Information will be at no cost to such User. Minimal charges may apply, however, for the transcription, reproduction or transmission of documents containing Personal Information.

IX.                  Challenging compliance

If a complaint (“Complaint”) regarding MDAO’s handling of Personal Information is received, an individual (the “Investigator”) with the skills necessary to conduct an investigation fairly and impartially will be assigned. The Investigator will have access to all relevant records and will be permitted to speak with employees of MDAO who handled the Personal Information access request. The complainant will receive notification of the outcome of the investigation clearly and promptly. Any inaccurate Personal Information or policy/procedure changes will be modified, if necessary, based on the outcome of the Complaint.

X.                   Currency of this Privacy Policy

MDAO reserves the right to change this Privacy Policy at any time and from time to time. Any changes or additions to section I of this Privacy Policy regarding those situations where MDAO will collect, use or disclose Personal Information will not apply to a User without the prior consent of such User. All Users are encouraged to contact MDAO to determine if any updates have been made to this Privacy Policy.

Currency: l 2012